How can we help?
Answers for studios and brands, each one a rule the product already keeps.
Getting started
What Synthicate is, who it’s for, and the first steps on each side.
6 questions
Payments and refunds
What a brand pays, when a studio is paid, the fee, and when money goes back.
7 questions
Previews and approval
Offers, the preview before paying, drafts, changes and the live post.
7 questions
Labels and the rules
The AI and paid labels, first-hand claims, blocked categories and the grade.
6 questions
Problems and disputes
Raising a problem on a deal, who settles it, and what happens to the money.
5 questions
Accounts
Signing in, your team, your data and closing an account.
6 questions
A problem with one of your deals? Raise it in the deal itself: it goes on the deal’s thread, the record both sides see.
Something else? Report a problem, check the status page, or write to us.